Return and Exchange Policy

To request a return or an exchange, kindly drop a mail to contact@label16.com with the order ID or call on +91 80037 31628 between 10 am to 6 pm.

Return and Exchange policy
All orders can be exchanged or returned within 7 days from the date of delivery.

Terms and conditions for returns and exchanges 

• Products must be in their original packaging and unused condition.
• Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
• You can exchange the product if there is a size issue. Exchange requests are subject to product availability.
• Returns and exchanges must be initiated through our customer service email contact@label16.com or phone number +91 80037 31628.
• We reserve the right to refuse returns or exchanges that do not meet the above conditions.
• In case of returns, you will be issued a credit note which you can use within 30 days. This credit note amount must be used in one transaction only.
• No return or exchange will be made after 7 days of delivery 

Please note: Products purchased during festive or any occasion sales are non-refundable and non-exchangeable. These terms and conditions apply to all sale items.

FAQs

1. Can I cancel my order?
No, Label16 orders are not eligible for cancellation.

2. How will I receive the credit for my money when the desired size of the exchange product is not available?
You will receive a credit note via email, which you can use on the Label16 website within the next 30 days. Please note that the credit note amount must be used in one transaction.

3. Can I exchange a part of my order?
Yes, you can exchange any eligible products within 7 days of delivery.

4. My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request a size exchange with the customer service team within 7 days of receiving the product. Our team will do its best to assist you with any size exchange, subject to availability. If the size you requested is not available, we will offer you a credit note equalling your order amount to purchase another product.

5. Can I exchange or return a product that has been washed or worn?
No, exchange or return is not accepted for products that have been washed or worn.